Terms & Conditions

Online Shop Terms & Conditions

Before placing your order, please read through our terms and conditions. Your placement of an order shows your acceptance of these terms and conditions.

Before placing your order, please read through these Terms of Use for Pringle Property Partners Pty Ltd trading as “Student Concierge Services” (hereafter referred to as “Pringle Property Partners”). By using this website and making a purchase, you agree to the terms of use (“Terms of Use”) of the Pringle Property Partners as set out below. The Terms of Use include the terms and conditions set out below. You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.

  1. Stock

We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in Pringle Property Partners, we will place a correction on Pringle Property Partners content area.

  1. Intellectual property

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Pringle Property Partners and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Pringle Property Partners. Pringle Property Partners does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

  1. Accuracy

Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

  1. Unacceptable orders

Pringle Property Partners reserves the right to reject an order if, in its sole opinion, it is unacceptable.

  1. Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Australian Consumer Law):

  1. Pringle Property Partners disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness;
  2. Pringle Property Partners, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis.
  3. If Pringle Property Partners becomes liable for any breach of any such condition or warranty, Pringle Property Partners’s liability shall be limited at its option, to any one or more of the following:
  • In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and
  • In the case of services: to either supplying the services again or payment of the cost of having the services supplied again.
  1. Security information

At the time that you place your order and are asked to supply personal information you enter a secure environment.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order can only be viewed by members of Pringle Property Partners team with authorised access to that information.

  1. Stock availability

Pringle Property Partners will endeavour to supply all items and services publicised in the Pringle Property Partners Shop. Similarly, products will be removed from the Pringle Property Partners Shop as soon as Pringle Property Partners becomes aware that those items are unavailable. However, there may be unavoidable occasions when:

  • All or part of your order cannot be fulfilled immediately, or
  • All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email or telephone.

All products with a limited sales period which are displayed in the Pringle Property Partners Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before Pringle Property Partners has withdrawn that item from the Pringle Property Partners Shop, Pringle Property Partners will not be held responsible for inability to complete that order. In this instance, you will be advised ASAP by email or telephone.

  1. Delivery standards

Pringle Property Partners will endeavour to dispatch all orders within 1-2 working days of receiving the order and endeavour to deliver all orders within 3-7 business days from receipt of order.

Please note, items may be delivered to you individually and/or separately where they are fulfilled from different locations or directly from an Pringle Property Partners supplier.

  1. Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

  • If and when incorrect payment details, including credit card details, are supplied;
  • Where correct credit card details are supplied but funds are not approved.
  • Where fraudulent activity is suspected / identified
  • Where cleared funds through your nominated payment method have not been received

In the event that you supply incorrect payment and delivery details, Pringle Property Partners will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect, however, Pringle Property Partners will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

  1. Refund policy

All products sold by Pringle Property Partners must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • free from defects
  • safe

You can return an item to us if:

  • it’s faulty
  • it’s incorrectly described
  • it’s different from a sample shown
  • it doesn’t do what we said it would do
  • it’s not of an acceptable quality

If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.

To ask for an exchange, repair or refund, you’ll need to prove that you purchased the product via Pringle Property Partners. If you can’t provide an order confirmation, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

For all Online Shop product, please return your item with your name, order confirmation number and the reason for your return within 60 days from the date of purchase.

For example:

John Smith
Order number: 00001234
Faulty- not turning on.

  1. Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. Pringle Property Partners will issue a compliant tax invoice where appropriate.

  1. Governance

These Terms and Conditions are governed by the laws of New South Wales, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia

  1. Third party websites

The Pringle Property Partners Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, Pringle Property Partners does not control, endorse, sponsor or approve any such third party websites or their content nor does Pringle Property Partners provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

  1. Links to Pringle Property Partners website

If you wish to establish a link to this website, you must first seek approval from Pringle Property Partners. To seek approval, please contact your account manager. If you don’t have one or are unsure, please email Pringle Property Partners’s brand team.

The following information will be required to assess your request:

  1. the URL of the website that you seek to establish a link from
  2. a brief description of your website
  3. the reason that you wish to establish a link.

If Pringle Property Partners agrees to your proposed link, you must comply with any terms and conditions imposed by Pringle Property Partners as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact Pringle Property Partners and provide a new description of your website.

Pringle Property Partners Pty Ltd – Privacy Policy

Introduction

Pringle Property Partners Pty Ltd regards customer privacy as an important part of our relationship with our customers.

The following privacy policy applies to all Pringle Property Partners Pty Ltd users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Danielle Pringle, on +61 2 8901 3814.

Collection of Information

In order to use the Pringle Property Partners Pty Ltd website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Pringle Property Partners Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Pringle Property Partners Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at studentconciergeservice@gmail.com.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at studentconciergeservice@gmail.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Pringle Property Partners Pty Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at studentconciergeservice@gmail.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Pringle Property Partners Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.
Pringle Property Partners Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Pringle Property Partners Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.pringlepp.com.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Pringle Property Partners Pty Ltd Security Policy

Pringle Property Partners Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response. – Your complete credit card number cannot be viewed by Pringle Property Partners Pty Ltd or any outside party. – All transactions are performed under 128 Bit SSL Certificate. – All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. – eWAY is an authorised third party processor for all the major Australian banks. – eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Pringle Property Partners Pty Ltd.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

If you wish to query a delivery please contact us at studentconciergeservice@gmail.com.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase of the storage products we will give you a 21 day money-back guarantee from the time you receive the goods. Please email us at studentconciergeservice@gmail.com within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Pringle Property Partners Pty Ltd will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Website use Terms & Conditions

Welcome to our website. This website with URL address www.studentconciergeservices.com.au is owned and operated by Pringle Property Partners Pty Ltd (ABN 76602961240). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pringle Property Partners Pty Ltd’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘Pringle Property Partners Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to Pringle Property Partners Pty Ltd, the owner of the website, whose registered office is 76602961240, New South Wales. The term ‘you’ or ‘your’ refers to the website user.

Your use of this website is subject to the following terms and conditions:

  • The content of this website is for your general information and use only. It is subject to change without prior notice.

This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: address, names.

  • Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
  • Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
  • This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
  • Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales.
  • You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
  • These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
  • These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
  • You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
  • In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
  • Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.